One Up Party USA Culture
One Up Party USA Culture
We build celebrations that feel effortless for customers and energizing for our team across the United States.
Celebrate one hundred million birthdays and everyday wins by making gifting and decor fast, friendly, and reliable.
What we believe
Safety before sparkle
Nothing moves without safety. We follow written checklists, OSHA guidance, and site rules for vehicles, ladders, helium cylinders, weights, and weather. We stop work if something is unsafe.
Customer first speed
We deliver on time, communicate clearly, provide photo proof, and fix issues fast.
Ownership mindset
See it, solve it, ship it. Everyone owns outcomes for the customer.
Bias for action with data
Start small, measure results, and improve in tight loops. Learn fast, waste little.
One team across states
No silos. We help each other win whether in the warehouse, on the road, at a hotel install, or online.
Raise the bar
We document what works, retire what does not, and leave every process better than we found it.
Ideas from everyone
The best ideas win. We keep an open door for suggestions and make it easy to pitch, test, and roll out improvements.
Respect and inclusion
We create a workplace where everyone is treated with dignity. We follow all federal, state, and local laws including EEO and anti-harassment standards.
How we work in the USA
Safety routines
- Daily vehicle and equipment checks
- Proper cylinder handling and weights on every helium build
- PPE when required and venue walk throughs
- Immediate incident reporting
Service standards
- On time arrival and professional appearance
- Clean install and clean exit
- Photo proof of delivery or setup
Communication
- Simple, direct, and kind
- Confirm details in writing and close the loop when done
- Share blockers early so the team can help
Decision rhythm
- Test in one city or partner location
- Measure within 48 hours
- If it works, document and expand. If not, learn and try the next version
Growth and rewards
Skill growth
- Hands on training for safety, installs, merchandising, routing, care, leadership
- Access to playbooks and cross training
Recognition
- Spotlight teammates who live the culture and delight customers
- Monthly shout outs and surprise rewards
Incentives
- Performance tied to on time delivery, ratings, quality, safety, efficiency
- Referral rewards for hires and new business
Well being
- Where eligible, access to medical and wellness benefits
- Coverage specifics vary by state and role
Non negotiables
- No safety shortcuts
- No harassment, discrimination, or retaliation
- No dishonesty, policy violations, or misuse of property
What great looks like
- Plan ahead, arrive prepared, and leave spaces spotless
- Keep customers informed without being asked
- Turn feedback into a checklist or playbook update
- Share wins and lessons so the next teammate moves faster
This guide describes how we operate. It is not a contract and does not change at will employment terms. One Up Party USA follows all applicable federal, state, and local laws and may update this guide as we grow.
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